Telephony solutions for the healthcare sector

Ideal telephony solutions for healthcare

As far as we are concerned, good care is a fundamental right. And we cherish the people who provide it. But despite our love for the medical profession, we have come across some strange things in our 20-year history. Fortunately not in the medical field, but when it comes to telephony. We have come across many cumbersome telephone exchanges under the tables of GPs that sigh, squeak and creak as they do their work. Or not at all.

Go for IVR!

Fortunately, such situations can be solved quickly, well and cheaply. Important, because a doctor must always be available. Full stop. And both an outdated telephone exchange and VoIP ('calling over the Internet') are not ideal. Our IVR platform is a bullet proof solution. Even if a terrible virus breaks out, causing the telephone to be red hot, there will be no capacity problems. Callers are then kept on hold by our IVR platform. Or they are put through to an emergency team. Moreover, we can implement choice menus (emergency or not?) and you are free to change the destination of the number (or have it changed). So with a Belfabriek IVR you are always reachable.

Our standard solution for a doctor's office consists of:

• A queue that only becomes active when there are more callers than can be transferred. So if it is quiet, the caller is not put on hold.

• A welcome text: "Welcome to the medical practice of Doctor Greenwood".

• Advanced call queues, choice menus, voice recording?

• A selection menu: "Press 1 for urgent matters, press 2 to write a repeat prescription, press 3 to make an appointment with the doctor.

At (1) we redirect to the emergency number or mobile number of the doctor (depending on your preference).

At (2) the caller can record the prescription. The recording is sent as an attachment (sound file) by e-mail. Or delivered as a voice e-mail. The assistant can listen to the files and take immediate action. Without having to speak to callers, which saves a lot of time.

In (3) the call is delivered to the 'normal' number.

Sounds ideal? Within 3 hours you can use it yourself.