This is how virtual telephone numbers work

Are all your colleagues busy? To prevent callers from being put on hold, you can use our special overflow routing to automatically transfer them to another location, such as an external call centre or another branch office.

Is someone calling after hours or is the queue too long? Then choose to let callers record a message. This way, customers can still ask their questions and feel that they are being helped quickly. You receive the audio recordings at the desired e-mail address and decide whether immediate action is necessary.

Is someone calling outside office hours, in the weekend or on a holiday?

With Belfabriek you can decide how you want the call to be forwarded (this is also called routing). Determine yourself, based on day and time, to which phones incoming calls should be forwarded.

Do you use a single national number and want to redirect callers to a regional or local office of your company? Enable this option and our IVR system will take care of routing callers based on their area codes.

If you have several branches or offices, this option is interesting. After callers connect, our IVR asks them to enter the four digits of the postcode. We then redirect them to the nearest branch.