Belfabriek ❤️ Callcenters

Ideal solutions for call centres

Belfabriek loves all its clients. But we have a soft spot for call centres. Logical, because despite the rise of mail, messaging, social and chatbots, the call centre industry is still all about supporting customers over the phone. Fast. Good. And, fortunately, increasingly so, with a strong focus on creating brand ambassadors rather than on handling tickets.

Cloud innovations

Because we believe (take a breath, but it's true) that our call centre customers deserve the best phone support, we continuously invest in innovating our cloud solutions. What's more, we understand that call centres need to have a number up and running all the time, and usually yesterday. And so we always have enough of them in stock.

Advanced options

Our numbers are instantly 'ready' for callers. Advanced call centre tools are included.
We use a state-of-the-art IVR platform that distributes callers perfectly over the available call centre agents. Is there an unexpected (huge) peak because your customer forgot to mention that a national campaign is going live? No problem: our (free) call queue neatly keeps callers on hold until an agent becomes available. Would you rather have your local platform manage call traffic? That's possible too, because the role of call centre backup suits us perfectly. Even more advanced options? A caller dashboard is included. As well as choice menus, webhooks, flexible routing, call recording and more.

• Do you have multilingual clients and (therefore) multilingual agents? Our skill-based routing ensures that the right callers get to the right call centre agents.

• Wherever your customers are located, at home or abroad, we can connect virtually any phone number and transfer it directly to your call centre.

• Do you have clients who already have phone numbers, but have no idea (anymore) where they are and who is responsible for them? We'll be happy to find out for you!

• Do you want us to invoice the end customer directly? Or does your call centre prefer to do that itself? We are flexible. So if for example you ask for a fixed amount per minute or per call, we can neatly include it in your invoice.

• Choose call recording to save telephone orders. Or use the function for training purposes and/or as input for the assessment cycle.