Soft Phone

You have the option of a softphone as part of your use of our phone system.

With us you can choose any softphone from any software developer and include it in your call team.

So you are not tied to 1 brand of softphone or 1 softphone provided by your provider.

This is important because it gives you the freedom to choose the softphone you like best.

The 2 most used softphones in 2023 are

The Zoiper softphone (www.zoiper.com)
The Bria softphone (www.counterpath.com)

You can buy these softphones directly from the manufacturers as software licences. We will provide you with the login details so that you can use these softphones to log on to your telephone system with us.

The important thing to remember is that softphones have both advantages and disadvantages, especially if you install them on your mobile phone.

A softphone on a fixed computer usually works perfectly. With a headset on your computer, it becomes a full phone.

This is handy if you make or receive a lot of calls, as it leaves your hands free to type. And you don't need to invest in new desk phones (just headsets).

A softphone on a mobile phone has one disadvantage: it is an app on a mobile phone. And an application closes itself or goes to sleep after a while.

From then on, you will no longer receive incoming calls. Without you noticing.

We use our interconnection to deliver calls directly to the mobile networks.

This means that calls always arrive on your mobile phone and you are not dependent on an app or a working internet connection.