Activating an area code routing

With area code routing, incoming calls are routed based on - as the name suggests - the caller's area code.

If you have an area code routing set up, the caller will be connected to your nearest branch or employee completely automatically, without the caller having to do anything or even noticing.

When to use area code routing

Area code routing is ideal when you have several branches spread across the country and you always want to automatically transfer callers to your nearest branch or employee.

A good example is an organisation with branches or departments in all the larger cities. With one number, the whole organisation is perfectly reachable, and by using an area code routing, callers are automatically connected to the branch in their region.

If you have multiple branches within one region, then Postcode routing might be a good solution for you.

Difference with Postcode routing

The difference with the Postcode routing feature is that in Postcode routing, the call is transferred based on the 4 digits of the caller's postcode. The caller has to type it in first, after which the call is routed.

Big advantage of Postcode routing is that you can always transfer callers to the nearest branch, even if you have several branches within one region.