Improve telephone accessibility

Improving Phone Accessibility, Better Accessibility for Fixed Numbers, Flexible Call Forwarding

These are all search terms we are often found with. To understand the meaning behind these keywords, it is important to look at what these users currently use as their phone environment, what the problems are, and why they are searching for a better phone solution and a different provider.

Office Telephony

Most organizations and entrepreneurs have a business office telephony environment: an environment set up for users at one fixed location (the office), possibly with some additional destinations such as a home worker. This is a fine solution if you want to provide every desk with an office phone so that people can make phone calls.

More Flexible Call Forwarding

However, there is often a desire to handle incoming calls more flexibly; people are:

• not always in the office

• colleagues are spread over different locations

• sometimes a colleague only has a mobile phone.

This is often the case with emergency service numbers, call service numbers, on-call duty numbers, and fault numbers: these should be able to be set up with all employees at all possible locations and all possible networks. Flexible working hours and flexible working ensure that people want to have optimal control over the accessibility of the emergency number.

Solution: Phone Team Page - Forwarding to All Mobile and Fixed Numbers

For this, we have the phone team page, where everyone who can answer phone calls can set themselves as available or unavailable. The order of handling phone calls can also be changed in real-time: do you want calls to go to a different colleague first, with yourself as a backup? Drag your colleague to position 1 in the phone team and yourself to position 2.

Phone Team Page

This way of management is understood by every employee, and since everyone has their own login, they can easily create a phone team. There is no limit to the number of people or the number of phone lines that can be handled this way: you will never miss a call and can always make adjustments flexibly. It is also important that you are not dependent on one network or provider: it works with all mobile phones and landlines. We forward to any desired phone number - national or international.

This is often the solution for organizations and entrepreneurs who want to forward calls flexibly: they are no longer tied to a location or provider but can add anyone to the phone team to answer calls. A support number, sales line, or emergency number can be set up quickly this way!

Let Our IVR Platform Route Calls Smarter

Do you want to add even more functionality to your phone number? No problem, with our advanced IVR (Interactive Voice Response) platform, we can also handle calls entirely or partially automatically. Do you want to record and email a fault? That is possible; you can have an emergency line active day and night without it being answered live.

Recording a message, fault, or order and emailing it to one or more people is often easier and yields better results: multiple people receive the message and respond faster. Do you want a recorded message to be emailed as text without having to listen to it first? That is also possible: this way, someone immediately sees if something is urgent or not. The message appears as text in the body of your email or as an attachment; also handy to forward to a colleague for follow-up.

How to Set This Up?

Maybe this sounds so good that you want to test it first? That is certainly possible. Request a demo number, enter your colleagues on the phone team, and see how you can smartly distribute the calls. Is this indeed what you are looking for? Choose a phone number in our shop or, if you already have a phone number, indicate that you want to keep your existing number: with number retention, we will transfer your existing number from the old provider to us, your new provider. You now have your sales line, customer service number, or emergency service set up in the most flexible way!

Is your office telephony otherwise fine? Then you can keep it with your other provider: we focus our platform preferably on phone numbers with many handy features and work together with all current networks and systems.